- INTRODUCTION
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THIS WEBSITE OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, SUBJECT TO APPLICABLE LAW.
This document is an electronic record under the Information Technology Act, 2000, and the rules made thereunder, as applicable and amended from time to time.
The domain name www.hillsdajyu.com (hereinafter referred to as the “Website”) is owned and operated by Frenzy Farms LLP, having its registered office at:
D 502, The Capital,
Danda Lakhond,
Dehradun, Uttarakhand – 248013, India.
Throughout these Terms and Conditions, “Hills Dajyu,” “we,” “us,” and “our” refer to the Hills Dajyu brand and the business operated by Frenzy Farms LLP. “You,” “your,” or “customer” refers to any person accessing the Website or purchasing products through it.
These Terms and Conditions govern your use of the Website and the purchase of products offered under the Hills Dajyu brand.
We may update these Terms and Conditions from time to time by publishing a revised version on the Website, indicating the date of revision. Changes will apply in accordance with applicable law and will not retrospectively remove rights already accrued to customers.
If you do not agree with these Terms and Conditions, please discontinue your use of the Website.
- PRODUCTS
2.1 Products Offered
Hills Dajyu is an e-commerce brand offering food and consumer products, which may include spices, ghee, pulses, and other products made available on the Website from time to time.
Product descriptions, images, specifications, prices, ingredients, quantities, and availability will be displayed on the relevant product pages, as applicable.
2.2 Orders and Acceptance
By placing an order, you agree to these Terms and Conditions and the applicable policies published on the Website.
All orders are subject to product availability, payment confirmation where applicable, verification, and acceptance by us.
We may cancel or decline an order where permitted by law, including in cases of suspected fraud, product unavailability, or material pricing or listing errors. Where payment has already been received, any applicable refund will be processed in accordance with our Refund and Cancellation Policy and applicable law.
2.3 Product Information and Quality
We make reasonable efforts to ensure that product information displayed on the Website is accurate and up to date. Minor variations in packaging, appearance, or presentation may occur.
Customers should carefully review the product description, ingredients, allergen information, net quantity, storage instructions, and other applicable product declarations before purchasing.
For food products, the applicable product label should be consulted for relevant ingredient, nutritional, allergen, storage, usage, and safety information.
Products will be supplied in accordance with applicable quality, food safety, labelling, and other legal requirements.
2.4 Pricing and Taxes
Product prices will be displayed on the Website. Applicable taxes, delivery charges, and other fees, if any, will be disclosed as required by law before the order is completed.
The final amount payable will be shown during checkout.
2.5 Product Availability
Product availability may change from time to time. We reserve the right to update, modify, or discontinue product listings, subject to applicable law and our obligations relating to orders already accepted.
2.6 Customer Communications
We may use the contact details provided by customers to communicate about order confirmations, payments, shipping, delivery, returns, refunds, customer support, and other essential service matters.
Promotional communications will be sent in accordance with applicable law and the customer’s consent or preferences, where required.
2.7 Opting Out of Marketing Communications
Customers may opt out of promotional communications through an unsubscribe link, where available, or by contacting us through the official contact details published on the Website.
Opting out of marketing communications will not prevent essential transactional or service-related communications where permitted or required by law.
2.8 Intellectual Property
All Hills Dajyu brand names, logos, trademarks, product packaging designs, photographs, graphics, text, website layouts, and other original materials displayed on the Website are owned by or licensed to Frenzy Farms LLP, unless otherwise indicated.
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without appropriate authorisation, except as permitted by applicable law.
- WEBSITE USE
3.1 Website Content and Third-Party Links
The Website may contain product information, descriptions, images, articles, promotional materials, and links to third-party websites or services.
We make reasonable efforts to maintain accurate information but cannot guarantee that all Website content will always be complete, error-free, or current.
Third-party links are provided for convenience. We do not control third-party websites and are not responsible for their independent content, policies, products, or practices.
3.2 Acceptable Use
You agree to use the Website only for lawful purposes and in compliance with applicable laws.
You must not:
- Use the Website for fraudulent, unlawful, or misleading purposes.
- Interfere with the security, operation, or accessibility of the Website.
- Attempt unauthorised access to accounts, systems, or data.
- Transmit spam, malicious code, or harmful material.
- Misuse another person’s personal information or account.
- Reproduce or commercially exploit Website content without authorisation.
- Infringe intellectual property rights or violate applicable law.
We may take appropriate action against misuse of the Website, subject to applicable law.
3.3 Limited Licence
We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for personal shopping and other lawful, non-commercial purposes.
This licence does not permit unauthorised reproduction, distribution, modification, or commercial use of Website content.
3.4 User-Submitted Content
If the Website permits reviews, feedback, photographs, comments, or other submissions, you remain responsible for the content you provide.
You must not submit content that is unlawful, misleading, defamatory, infringing, abusive, or otherwise prohibited by applicable law.
Any permitted use of customer-submitted content by Hills Dajyu will be subject to applicable law and our Privacy Policy.
- SHIPPING AND DELIVERY
Orders will be processed and delivered in accordance with the Shipping and Delivery Policy published on the Website.
Estimated delivery timelines may vary depending on the delivery location, product availability, logistics provider, and circumstances beyond our reasonable control.
Applicable shipping charges, delivery conditions, and estimated timelines will be disclosed as required by law.
Customers should ensure that the delivery address and contact details provided at checkout are accurate and complete.
Nothing in this section limits any mandatory rights or remedies available to customers under applicable law.
- CANCELLATION, RETURNS, AND REFUNDS
Order cancellations, returns, replacements, and refunds will be governed by the Cancellation, Return and Refund Policy published on the Website.
Customers should review that policy before placing an order.
Any applicable restrictions on returns of food or perishable products must be clearly communicated and implemented in accordance with applicable law. Such restrictions will not override mandatory consumer rights or remedies.
Approved refunds will be processed using the applicable payment or refund method and within the timelines communicated in the relevant policy, subject to applicable law.
- DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain the availability, security, and accuracy of the Website. However, uninterrupted or error-free operation cannot be guaranteed.
To the extent permitted by applicable law, we disclaim warranties that are not expressly provided by us or otherwise required by law.
Product quality, safety, conformity, labelling, and other applicable standards will be governed by relevant product declarations and applicable laws.
Nothing in these Terms and Conditions excludes or limits mandatory consumer protection, product safety, or other statutory rights.
- LIMITATION OF LIABILITY
To the extent permitted by applicable law, Frenzy Farms LLP will not be liable for indirect or consequential losses arising from the use of the Website or an inability to access it, where such exclusion is legally permissible.
Nothing in this section excludes or restricts liability that cannot lawfully be excluded or restricted.
Customers retain all rights and remedies available under applicable consumer protection and other laws.
- INDEMNIFICATION
You are responsible for losses, claims, liabilities, and reasonable expenses arising from your unlawful use of the Website, infringement of third-party rights, or material breach of these Terms and Conditions, to the extent attributable to your conduct and permitted by applicable law.
Nothing in this section requires you to indemnify Frenzy Farms LLP for its own unlawful acts or for liabilities that cannot legally be transferred to you.
- PRIVACY AND PERSONAL INFORMATION
We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Personal information may be processed for purposes such as order processing, payment verification, delivery, customer support, fraud prevention, and other legitimate business purposes, subject to applicable law.
Please refer to the Privacy Policy published on https://hillsdajyu.com for details about the collection, use, storage, sharing, and protection of personal information.
- AGREEMENT TO BE BOUND
By accessing or using the Website or placing an order, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them, subject to applicable law.
Any additional terms applicable to a particular product, promotion, or service will apply alongside these Terms and Conditions where relevant and legally permissible.
- GENERAL PROVISIONS
11.1 Force Majeure
We will not be held responsible for a delay or failure to perform an obligation to the extent caused by events beyond our reasonable control, including natural disasters, floods, fires, epidemics, war, civil unrest, government restrictions, or significant interruptions to transportation or communication networks.
This provision does not override mandatory legal obligations or consumer remedies.
11.2 Suspension or Discontinuation
We may temporarily suspend, modify, or discontinue all or part of the Website for maintenance, security, operational, or business reasons, subject to applicable law and existing obligations to customers.
11.3 Entire Agreement
These Terms and Conditions, together with the policies expressly incorporated into them, govern the use of the Website to the extent permitted by applicable law.
They do not override any separate written agreement or mandatory legal requirement applicable to a transaction.
11.4 Severability
If any provision is found invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.
11.5 Waiver
Failure to exercise or enforce a right under these Terms and Conditions does not automatically constitute a waiver of that right.
11.6 Assignment
You may not transfer your rights or obligations under these Terms and Conditions without our prior written consent, where required by law.
Frenzy Farms LLP may transfer or assign its rights and obligations in connection with a lawful business restructuring, subject to applicable law and customer protections.
11.7 Governing Law and Jurisdiction
These Terms and Conditions will be governed by the laws of India.
Subject to applicable law, including mandatory consumer protection provisions and the jurisdiction of competent consumer commissions and other authorities, disputes will be subject to the jurisdiction of competent courts in Uttarakhand, India, where legally permissible.
Nothing in this provision prevents a customer from exercising a statutory remedy before a forum that has jurisdiction under applicable law.
11.8 Amendments
We may revise these Terms and Conditions from time to time. Updated terms will be published on the Website with the revised date.
Changes will apply in accordance with applicable law and will not retrospectively remove rights already accrued to customers.
- CONTACT INFORMATION
For questions, concerns, or requests relating to these Terms and Conditions, please contact us using the official contact details published on the Website.
Brand Name: Hills Dajyu
Website: https://hillsdajyu.com
Legal Entity: Frenzy Farms LLP
Registered Office: D 502, The Capital, Danda Lakhond, Dehradun, Uttarakhand – 248013, India
Customer Support Email: care@hillsdajyu.com
Customer Support Phone: 9989395527
By using the Website or placing an order, you acknowledge that you have read and understood these Terms and Conditions, subject to applicable law.