- INTRODUCTION
Frenzy Farms LLP, operating under the brand name Hills Dajyu, is committed to respecting the privacy of customers and protecting personal information collected through its website, https://hillsdajyu.com (“Website”).
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our Website, create an account, place an order, contact our customer support team, or otherwise interact with us.
Website: https://hillsdajyu.com
Brand Name: Hills Dajyu
Legal Entity: Frenzy Farms LLP
Registered Office:
D 502, The Capital,
Danda Lakhond,
Dehradun, Uttarakhand – 248013, India.
In this policy, “Hills Dajyu,” “we,” “us,” and “our” refer to the Hills Dajyu brand operated by Frenzy Farms LLP. “You” and “your” refer to visitors, customers, and other individuals whose personal information we process.
We handle personal information in accordance with applicable Indian laws and regulations. India’s Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, have phased commencement provisions; the requirements applicable to our activities will be followed as they come into force.
By using our Website, you acknowledge that you have been provided access to this Privacy Policy. Where consent is legally required, we will seek consent through an appropriate mechanism.
- WHAT IS PERSONAL INFORMATION?
Personal information is information about an individual who is identified or identifiable, whether directly or indirectly.
Depending on how you interact with Hills Dajyu, this may include:
- Name and contact details.
- Email address and telephone number.
- Billing and delivery address.
- Order history and transaction details.
- Customer support messages and feedback.
- Account and login information.
- Device, browser, and website usage information.
- Other information you voluntarily provide to us.
Payment credentials, passwords, and other confidential information will be handled according to the payment provider’s processes and the security measures applicable to the relevant service. We do not intend to collect more information than is reasonably necessary for the stated purposes.
- WHAT INFORMATION DO WE COLLECT AND WHY?
3.1 Information You Provide Directly
We may collect information when you:
- Create an account or register on the Website.
- Place an order or make a purchase.
- Enter billing or delivery details.
- Contact customer support.
- Submit a complaint, review, or product feedback.
- Subscribe to promotional communications.
- Participate in surveys, offers, or other activities offered through the Website.
Depending on the interaction, this information may include your name, phone number, email address, delivery address, order details, and the information contained in your communication.
3.2 Order and Transaction Information
When you purchase products through Hills Dajyu, we may process information necessary to fulfil your order, such as:
- Products purchased and quantities ordered.
- Order identification number and order status.
- Billing and delivery information.
- Payment status and transaction reference.
- Shipping, cancellation, return, and refund records.
Payment processing may be handled by third-party payment service providers. Their collection and processing of information may also be governed by their own privacy policies and terms.
3.3 Technical and Usage Information
When you visit the Website, certain technical information may be collected automatically, depending on the Website’s configuration and the technologies in use.
This may include:
- Internet Protocol (IP) address.
- Browser type and operating system.
- Device information and identifiers.
- Pages visited and interactions with the Website.
- Date, time, and duration of visits.
- Referring URLs and basic website activity logs.
- Cookie and similar technology data, where enabled.
We may use this information to maintain Website functionality, diagnose technical issues, improve performance, and protect the Website against misuse.
3.4 Information from Other Sources
Where applicable and lawful, we may receive limited information from service providers involved in payments, delivery, fraud prevention, customer support, or other services connected with your transaction.
We will handle such information in accordance with applicable law and the purposes for which it was obtained.
- HOW DO WE COLLECT PERSONAL INFORMATION?
We may collect personal information through:
- Information you enter directly on the Website.
- Account registration and checkout forms.
- Emails, telephone calls, and customer support communications.
- Order processing, payment, and delivery systems.
- Cookies and similar technologies, where enabled.
- Service providers who assist us in operating the Website or fulfilling orders, where legally permitted.
You may be able to browse certain parts of the Website without creating an account. However, placing an order or using particular services may require specific information to complete the requested activity.
- HOW DO WE USE PERSONAL INFORMATION?
We may use personal information for the following purposes, where applicable and lawful:
- To create and manage customer accounts.
- To process, confirm, and fulfil orders.
- To arrange shipping and delivery.
- To process payments, cancellations, returns, and refunds.
- To send order confirmations, invoices, and transaction updates.
- To respond to enquiries and resolve complaints.
- To maintain business, accounting, tax, and transaction records.
- To detect and prevent fraud, misuse, and unauthorised transactions.
- To maintain, secure, and improve the Website.
- To understand Website performance and customer experience.
- To manage customer reviews and feedback.
- To send promotional communications where permitted and, where required, with your consent.
- To comply with legal obligations and respond to lawful requests from competent authorities.
- For other purposes disclosed to you at the time information is collected, where applicable.
We will not knowingly use personal information for purposes that are incompatible with applicable law or with the purpose disclosed to you, unless otherwise legally permitted.
- MARKETING COMMUNICATIONS
Hills Dajyu may offer promotional updates, product announcements, special offers, or other marketing communications through email, SMS, telephone, or other channels, where applicable.
Where required by law, we will obtain the appropriate consent before sending promotional communications.
You may opt out of promotional communications by:
- Using the unsubscribe link provided in an email, where available.
- Following the opt-out instructions included in a message, where available.
- Contacting us using the official customer support details published on the Website.
Your decision to opt out of marketing communications will not affect essential messages relating to an existing order, payment, delivery, refund, account security, or other necessary service matters, where permitted or required by law.
- COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies, depending on the services and features enabled.
Cookies are small files stored on your device that can help a website remember preferences, maintain sessions, understand usage, and support certain functionality.
Where enabled, cookies may be used for:
- Essential Website functionality.
- Maintaining shopping cart or session information.
- Remembering user preferences.
- Understanding Website traffic and performance.
- Supporting security and fraud prevention.
- Marketing or advertising measurement, where applicable and lawfully configured.
You may be able to manage cookies through your browser settings or through any cookie preference mechanism provided on the Website. Disabling certain cookies may affect the availability or functionality of some Website features.
Where consent is required for non-essential cookies or similar technologies, the applicable consent mechanism will be provided.
- HOW DO WE SHARE PERSONAL INFORMATION?
We do not sell personal information as part of our stated business practices. We may share information with the following categories of recipients where necessary, appropriate, and legally permitted.
8.1 Service Providers
We may share relevant information with service providers that support our operations, such as:
- Website hosting and technical service providers.
- Payment gateways and payment processors.
- Shipping, courier, and delivery partners.
- Customer support and communication providers.
- Security, fraud prevention, and technology service providers.
- Accounting, auditing, legal, and professional advisers.
These providers should receive only the information reasonably necessary to perform their assigned services and must handle it in accordance with applicable contractual and legal requirements.
8.2 Legal and Regulatory Authorities
We may disclose information when required or authorised by applicable law, a lawful order, or a valid request from a competent governmental, regulatory, or law enforcement authority.
8.3 Business Transfers
If Frenzy Farms LLP undergoes a lawful restructuring, merger, acquisition, or transfer of relevant business assets, personal information may be transferred where necessary and legally permitted, subject to applicable privacy and data protection requirements.
8.4 With Your Direction or Consent
We may disclose information where you request or authorise us to do so, or where disclosure is otherwise permitted by applicable law.
- DATA STORAGE, RETENTION, AND DELETION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, accounting, tax, dispute-resolution, and security requirements.
Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal obligations.
When personal information is no longer required for a lawful purpose, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law and any necessary retention requirements.
Where applicable law provides a right to request deletion, such requests may be submitted through the contact details provided in this policy. Requests may be subject to lawful exceptions, including requirements to retain certain records.
- DATA SECURITY
Frenzy Farms LLP takes reasonable measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Depending on the systems and services used, safeguards may include access controls, restricted permissions, secure service configurations, and reliance on service providers with appropriate security practices.
No method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take appropriate steps in accordance with applicable law.
If you believe that your personal information has been misused or that a security issue affects your account or order, please contact us promptly.
- ACCESS, CORRECTION, AND PRIVACY REQUESTS
Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information relating to you, or to raise a question about how your information is handled.
To help us process a request, please provide:
- Your name and relevant contact details.
- Your order number or account details, where applicable.
- A description of the information or issue concerned.
- Any reasonable information needed to verify your identity.
We may request additional verification where reasonably necessary to protect your information from unauthorised disclosure.
We will review and respond to requests in accordance with applicable law. Some requests may be limited where we are legally required or permitted to retain information.
- THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, platforms, or services.
These third parties operate independently and may have their own privacy policies and practices. Hills Dajyu does not control their independent processing of personal information.
We encourage you to review the applicable privacy policy before providing information directly to a third-party website or service.
- CHILDREN’S PRIVACY
Our Website is intended for use by individuals who are legally able to make purchases or by individuals acting with appropriate parental or guardian involvement, where required by law.
We do not knowingly seek to collect children’s personal information in violation of applicable law.
Where consent or verifiable parental consent is required for processing a child’s personal data, we will follow the requirements applicable to the relevant activity and legal provisions in force.
If you believe that a child has provided personal information in circumstances that may violate applicable law, please contact us so that we can review the matter and take appropriate action.
- INTERNATIONAL DATA TRANSFERS
Personal information may be processed or stored by service providers in locations other than your place of residence, depending on the services used by the Website.
Where personal information is transferred outside India, such transfers will be subject to applicable Indian law and any relevant restrictions or safeguards in force.
We will not represent that all information is stored exclusively in India unless this has been verified for the Website and its service providers.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, service providers, or applicable legal requirements.
The revised version will be published on the Website with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this policy periodically.
- CONTACT AND PRIVACY COMPLAINTS
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the official contact details published on the Website.
Brand Name: Hills Dajyu
Website: https://hillsdajyu.com
Legal Entity: Frenzy Farms LLP
Registered Office: D 502, The Capital, Danda Lakhond, Dehradun, Uttarakhand – 248013, India
Privacy and Customer Support Email: care@hillsdajyu.com
Customer Support Phone: 9989395527
Please include sufficient details to help us understand and respond to your enquiry. We will review privacy-related complaints and respond in accordance with applicable law.
By accessing or using the Website, you acknowledge that this Privacy Policy has been made available to you. Where consent is required for the collection or processing of personal information, that consent will be handled separately through an appropriate mechanism.